Refund Policy

Overview

Fotralife processes refunds for eligible shop purchases and, where applicable, event cancellations as described below. This policy is provided for your reference and for verification by partners such as Google Merchant Center.

Refunds for Shop Products

For physical products returned in accordance with our Return Policy, we will process your refund once we receive and approve the returned item. Refunds are issued to the original payment method used for the purchase.

• Processing time: Refunds are typically processed within 7–10 business days after we receive the return.
• Bank or card timing: Depending on your bank or card issuer, it may take additional days for the refund to appear in your account.
• Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Refunds for Events

Cancellation and refund rules for event registrations vary by event. Please review the specific event's terms at the time of registration. Generally:

• Refund eligibility and amounts may depend on how far in advance you cancel.
• Some events may offer partial or full refunds up to a certain date; others may be non-refundable.
• If an event is cancelled or rescheduled by Fotralife, we will communicate refund or transfer options to registered participants.

For event-specific refund requests, contact us with your registration details.

Defective or Incorrect Items

If you receive a defective product or the wrong item, contact us immediately at [email protected]. We will arrange a replacement or full refund, including shipping costs where applicable.

Contact Us

For refund-related questions or to request a refund, contact us at [email protected] or visit our Contact page. Please include your order or registration number to help us assist you quickly.